When you sign a contract with an office cleaning agency, it’s not enough to simply approve an act of completed work; regular monitoring of service quality is essential. In today’s office environments, where hygiene directly impacts employee health and company reputation, consistent oversight is critical. To ensure high standards, many organizations partner with a professional office cleaning agency and track performance using key performance indicators (KPIs) — measurable criteria that evaluate the effectiveness and reliability of the contractor’s work.
Below are the 5 Main KPIs that Should be Included in the Control System in Cooperation with a Professional Cleaning Company.
1. The frequency and completeness of cleaning (Cleaning Frequency Compliance)
This KPI shows how well the contractor adheres to the approved cleaning schedule. For offices with high traffic (reception, meeting rooms, bathrooms), cleaning should be carried out several times a day. Schedule violations are a sign of poor control.
How to measure: comparison of cleaning logs with approved regulations. Any deviation from the schedule is recorded.
2. The level of residual contamination (Post-Cleaning Contamination Level)
Just looking at a clean place is not enough. Good cleaning teams use a test called ATP test to check for tiny germs. If the number is under 100, it’s safe.
How to check: They scan spots like tables and door handles once a week. If the number is too high, the place needs better cleaning.
3. Complaints from employees and tenants (Complaint Rate)
Even if rules are followed, people may still complain. If workers say the toilet is dirty or it smells bad, it means cleaning is not good.
How to check: Count how many people complain. It’s okay if only 1 or 2 people say something each month for every 100 workers.
4. Implementation of regulations on PPE and inventory labelling
A professional office cleaning agency is required to use inventory divided by risk zones (for example, toilets, kitchen, office areas). It is also important to control the use of personal protective equipment: gloves, masks, shoe covers.
How to measure: monthly inspection of warehouses and audit of compliance of used facilities with approved standards. Failure to comply may result in cross-contamination.
5. Speed of response to unscheduled requests (Response Time to Ad Hoc Requests)
Sometimes immediate cleaning is required: spillage, contamination after events, or a technical accident. The cleaning company’s ability to respond promptly to such situations is the key to a reliable partnership.
How to measure: the average response time and task completion from the time of the request to the completion of the work. The target is no more than 30 minutes to respond and 2 hours to complete the task.
Conclusion
Cleaning is not just about how the office looks. Using simple checks (KPIs) helps find problems early, keep the office cleaner, and make workers feel good.
A good office cleaning agency is not just a helper, it’s a partner that keeps your office safe and clean.
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